Returns & refunds.

Our policy on returns, refunds and cancellations.

Food products

As our products are food items, we're unable to accept returns of opened or used items, for reasons of safety and hygiene.

Damaged or incorrect orders

If your order arrives damaged, or you receive the wrong item, please contact us within 48 hours of delivery with your order number (format MM-XXXXXX). We'll make it right.

Refunds

Where a refund is due, it is issued to your original payment method once we've confirmed the issue. For Cash on Delivery orders, we'll arrange the refund with you directly.

Cancellations

If you need to change or cancel an order, please contact us as soon as possible — we can usually help before the order has been dispatched.